I am not receiving emails from Celo

If you are not receiving emails from Celo, check if you are experiencing the following issues below.

Check your Spam or Junk Folder

Check your Spam or Junk folder for Celo emails in case it has been mistakenly sent there.

Allow emails from Celo

Check with your IT team if your company's email system has been blocking Celo emails. They could check that emails from noreply@celohealth.com, support@celohealth.com and team@celohealth.com are being let through.

Alternatively, you can change your primary email address to one outside your organisation, such as your personal email address. Your primary email is only used for communication regarding your Celo account, connections and settings, never sensitive or work-related information like messages or files. 

Ensure your email address is up to date

All email communications from Celo are sent to your primary email address. Check that your primary email address is set correctly.

Android iOS Web
  1. Head to the  More section of Celo.
  2. Press View your profile.
  3. Under Contact Info, check that your Primary email is correct. If not, replace it with the correct email address.

Signing Up for a New Account

Not receiving your confirmation email? Make sure you have entered it correctly.

You may also use a non-work email to confirm your account. Your primary email is only used for communication regarding your Celo account, connections and settings, never sensitive or work-related information like messages or files.

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