From the Home or Messages screen, use the search function to find existing conversations. This includes any archived conversations.
To search through old messages inside a chat, see this article.
Possible Search Terms
You can try to find people using the following information:
- Contact name
- Search will return any existing chat with that contact, and groups and cases you are both part of.
- Group or case name
- Search will return all groups and cases containing the name.
- Patient ID
- Search will return any case assigned that particular patient ID.
Results are returned grouped by Chat, Group, Case including archived messages.