Search for a chat, group or case

From the  Home or Messages screen, use the   search function to find existing conversations. This includes any archived conversations.

To search through old messages inside a chat, see this article.
Android iOS Web
  1. On the   Home screen, press  .

    Android Home Screen (Search Button)
  2. A search box will appear. See what possible search terms you can use below.

Possible Search Terms

You can try to find people using the following information:

Contact name
Search will return any existing chat with that contact, and groups and cases you are both part of.
Group or case name
Search will return all groups and cases containing the name.
Patient ID
Search will return any case assigned that particular patient ID.

Results are returned grouped by Chat, Group, Case including archived messages.

Was this article helpful?
0 out of 1 found this helpful