Clear an unread badge

What is an unread badge?

Unread badges indicate the number of new messages you have not read in a Chat, Group or Case. Unread badges automatically clear upon reading messages, or you can manually clear them by following the steps below.

Clearing unread badges

Android iOS Web
  1. Head to the   Home section of Celo.
  2. Find the Chat, Group or Case whose badges you wish to clear, and long hold (tap and press) it. A set of buttons will appear at the top of the screen.

    Android Home - Clear unread badge
  3. Press Clear Badge Icon.

    Note

    This option will not appear if there are no unread messages.
  4. When prompted, press Clear Badge.
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