What is an unread badge?
Unread badges indicate the number of new messages you have not read in a Chat, Group or Case. Unread badges automatically clear upon reading messages, or you can manually clear them by following the steps below.
Clearing unread badges
- Head to the Home section of Celo.
-
Find the Chat, Group or Case whose badges you wish to clear, and long hold (tap and press) it. A set of buttons will appear at the top of the screen.
- Press
.
Note
This option will not appear if there are no unread messages. - When prompted, press Clear Badge.
- Head to the Home section of Celo.
-
Find the Chat, Group or Case whose badges you wish to clear.
-
Swipe the Chat, Group or Case to the left. A set of buttons will appear.
- Press
. - When prompted, press Clear Badge.
- Head to the Messages section of Celo.
- Hover your mouse cursor over the Chat, Group or Case whose unread badges you wish to clear.
- Press the
that appears. -
Click Clear unread badge from the list of options that appears.
- Press Clear Badge in the pop-up confirmation screen.