Unlike the PIN, your password is tied to your Celo account, and not to a device. Anyone with access to your email and password can log into your Celo account and any information stored therein.
Make sure to keep your password private and secure; if you suspect someone else has access to your password, change it by following these steps:
- Tap on your Profile Picture in the top left.
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Open Security.
- Select Change Password.
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Enter your current password to verify your identity.
Forgotten your password?
Press Forgot Password and enter your email address. You will be sent a link to reset your password in your email.
- Enter a new password, keeping in mind that this password must:
- be at least 8 characters long
- contain at least one uppercase character
- contain at least one lowercase character
- contain at least one special character (e.g. ! @ #)
- Re-enter your new password to ensure that you have not made any typos.
After changing your password, you will be automatically logged out of Celo; log in with your email and new password.
- Tap on your Profile Picture in the top left.
-
Open Security.
- Select Change Password.
-
Enter your current password to verify your identity.
Forgotten your password?
Press Forgot Password and enter your email address. You will be sent a link to reset your password in your email.
- Enter a new password, keeping in mind that this password must:
- be at least 8 characters long
- contain at least one uppercase character
- contain at least one lowercase character
- contain at least one special character (e.g. ! @ #)
- Re-enter your new password to ensure that you have not made any typos.
After changing your password, you will be automatically logged out of Celo; log in with your email and new password.
Forgotten your password?
Log out of your account, and follow the Web instructions on resetting your password.
- Click your name or profile picture.
-
Open Security.
- Select Change Password.
-
Enter your current password to verify your identity.
- Enter a new password, keeping in mind that this password must:
- be at least 8 characters long
- contain at least one uppercase character
- contain at least one lowercase character
- contain at least one special character (e.g. ! @ #)
- Re-enter your new password to ensure that you have not made any typos.
- Press the Save button that appears.