Adding and removing group and case members

List of group/case members

Android iOS Web
  1. Open the group/case chat, and press the case name to open Group/Case Info.
  2. The list of people in the group/case chat will appear under Participants.

      Group/Case admins will be marked as such in the list.

Add members to the group/case

Android iOS Web
  1. Open the group/case chat, and press the case name to open Group/Case Info.
  2. Under the Participants header, press Edit Participants.

  3. Find the contact you wish to add using the list displayed on-screen, and ensure their name is ticked.

    (Android) Add group participants
    Use  Search to narrow down the list. See this article on how to make the most of the search bar.
  4. Press Done to finalise your additions.
invite_link.svg You can also share an invite link to your colleagues to join your group or case. See this article for more details.

Remove members from the group/case

 Only group/case admins can remove other participants. If you wish to leave a group/case, see this article.
Android iOS Web
  1. Open the group/case chat, and press the case name to open Group/Case Info.
  2. Under the Participants header, press Edit Participants.
  3. A list of current participants will appear at the top of the screen. Press the cross next to the participants you wish to remove.

    (Android) Remove case participants
  4. Press Done to finalise your changes.
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